E-Commerce Terms & Conditions
If you are a professional “In the Trade”, and would like information on BGI’s Wholesale Terms & Conditions, please visit our Wholesale Terms & Conditions page.
E-Store terms and conditions apply to all online RETAIL orders placed for products identified on the company’s RETAIL order system. Please read them carefully. By entering the site and placing an order with us you are accepting the E-Store Terms and Conditions set out herein. All terms and conditions will be strictly adhered to.
The ‘company’ is:
Bougainvillea Growers International, LLC
7401 Stringfellow Road
Saint James, FL 33956
We reserve the right to alter, suspend or discontinue any aspect of this web site or its content or the goods and services available via it. Further, unless otherwise stated, any new features including new content and or the sale of new goods, shall be subject to the terms and conditions.
BGI offers FedEx Home Delivery and USPS Priority Mail service for all online customers. Presently, orders are shipped Monday, Wednesday and Friday, and take 1-2 days to process.
Closed for Business
BGI does not process or ship orders on Saturday or Sunday. We are also closed for New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. If these dates fall on a weekend, we are closed on the generally accepted observed holiday.
All payments must be made at time of purchase and are made subject to acceptance by you of the site’s terms and conditions. Fulfillment of the order is subject to stock availability and acceptance of your order, and the company is under no obligation to fulfill your order. You can place your order by website only. If you experience any ordering difficulties or have any concerns, please email us. Please ensure you leave the correct contact details.
Prices shown are accurate at a certain date but are subject to change. Any change will be advised to you where applicable and will be shown on the web site as soon as possible.
All prices quoted on this web site are in U.S. Dollars (USD). Payments must be made in U.S. Dollars. Credit/debit card sales will be charged in your local billing currency by your credit card provider.
Prices shown exclude postage and packaging, unless otherwise stated.
While most orders will be processed within 5 days, please allow up to 10 days for delivery from receipt of orders. Some stock items can be sent by overnight delivery; an additional charge is made for this. Please contact our office via email for details.
Goods Not Available For Shipment
With the best intentions in the world, some goods just may not be in stock at the time you place the order. In the event that we cannot ship your goods within the time stated, we will contact you to offer you the alternatives or to provide you with the opportunity to cancel your order.
Refunds, Returns, & Exchanges
All orders are final. BGI does not offer any refunds, returns, or exchanges. If you feel you have been incorrectly charged for the products you have ordered, or that your delivery is different to your original order (except where it has been agreed in advance by both the company and the customer) please contact us via e-mail. All refunds will be made within 30 working days from the return of goods in full but excluding any postage or packaging costs.
Should you feel the need to make a complaint about the services or products provided by our company or in the efficiency with which your order has been handled please contact us via email. Such matters will be acknowledged within 48 hours of receipt and we aim to resolve your complaints as quickly as possible. Such matters will be treated in the strictest confidence and you will be kept informed of the progress of the complaint if it relates to a third party, i.e. couriers. In the event that goods ordered by you have not been received within 15 working days, please contact us.
Damage in Transit
Sometimes, though rarely, goods get damaged in transit. If this happens with your shipment please advise us within 48 hours. However, since we never knowingly ship damaged goods, we need your help to try to recover our costs from the carrier wherever possible. If you do receive damaged goods please retain all relevant documentation so that an insurance claim can be made against the carrier’s insurers. If you receive a battered parcel, please note your observations on the delivery form, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as: “Damaged package, goods not yet inspected” or similar to warn the carrier that a claim may be forthcoming. Whatever the circumstances please contact us by email with as much detail of the loss or damage as possible, so that we file a claim with the carrier. Please note: not all claims are honored by the carrier. Customer will be refunded only if and when the carrier refunds BGI. Please DO NOT return damaged goods to BGI unless and until requested to do so, as this may incur additional costs unnecessarily.